Auto Generated UID (For Official Use Only):
26-05-18125855528
O*NET Job Zone:
Job Zone 2
O*NET Job Code:
43-4181
Work Days Per Week:
Monday, Tuesday, Wednesday, Thursday, Friday
Work Hours Per Week:
39
Estimated Work Hours Per Day:
8
Hourly Work Schedule Per Day:
This position requires a variable work schedule due to the nature of airline operations. Typical schedule involves rotation, to include weekends and holidays, early mornings and evenings.
Are Hours Per Day Flexible?:
Yes, hours are flexible.
Payment Frequency:
Bi-Weekly
Estimated Annual Salary (If value is 0, employer did not provide):
0
Opening Date of Announcement:
05/19/2026
Closing Date of Announcement:
06/09/2026
Anticipated Start Date of Employment:
10/01/2026
Anticipated Closing Date of Employment:
09/30/2027
Number of Job Openings:
6
Job Location:
Tinian
Job Location Address:
Hangar One West Tinian International Airport
FLSA Covered?:
No
DOD or VEVRAA Related?:
No
Overtime Available?:
Not Available
Payroll Deductions:
Federal Income Tax, Social Security (FICA), Medicare Tax
Job Qualification Requirements:
• Education: Must have a high school diploma or equivalent (e.g., GED).
• Experience: At least one year of relevant experience handling customer inquiries, providing assistance, and resolving issues, preferably in an aviation or customer service environment.
• Technical Skills: Experience using office equipment such as printers and scanners. Experience using computers, including web-based applications, email systems, online communication tools, and cloud-based storage systems.
• Physical Requirements: Must be able to lift objects weighing up to 50 pounds. Must be able to bend, lift, and stand for extended periods and work outdoors in varying weather conditions.
• Availability: Must be willing to work flexible hours, including early mornings, late nights, weekends, and holidays, as required by operational needs. Must have the means and ability to report to work on time in accordance with assigned work schedules and maintain regular and reliable attendance.
The workdays and work hours specified in E.b.6 and E.b.7 are subject to change due to the nature of airline operations. The typical schedule involves rotations, with workers potentially working weekends and holidays.
Additional Job Information: Benefits, Required Tools, Supplies, etc.:
• Employment Duration: The job opportunity is a temporary, full-time position commencing on October 01, 2026 to September 30, 2027.
• Work Hours and Days: Employees hired under this announcement will work on a full-time employment at least forty (40) hours per week. This position requires a variable work schedule due to the nature of airline operations. The typical schedule involves rotations, with workers potentially working weekends, and holidays.
• Three-Fourths Guarantee: Workers will be offered employment for a total number of work hours equal to at least three fourths of the workdays of the total period that begins with the first workday after the arrival of the worker at the place of employment or the advertised contractual first date of need, whichever is later, and ends on the expiration date specified in the work contract or in its extensions, if any.
• Transportation and Subsistence: If the worker completes 50 percent of the work contract period, the employer will provide, reimburse, or advance payment for the worker’s transportation and subsistence from the place of recruitment to the place of work. Upon completion of the work contract or where the worker is dismissed earlier, the employer will provide or pay for the worker’s reasonable costs of return transportation and subsistence back home or to the place the worker originally departed to work, except where the worker will not return due to subsequent employment with another employer or where the employer has appropriately reported a worker’s voluntary abandonment of employment. The amount of transportation payment or reimbursement will be equal to the most economical and reasonable common carrier for the distances involved.
• Daily Transportation: Workers are required to provide their own transportation to and from the worksite.
• On-the-Job Training Available: Workers will receive orientation and familiarization with employer-specific procedures, safety protocols, and equipment. Workers must possess the skills required to perform the job duties at the time of hire.
• Employer-Provided Tools and Equipment: Workers will be provided, without charge or deposit charge, all tools, supplies, and equipment required to perform the duties assigned.
• Board and Lodging: Not provided. Employer will assist workers in securing board, lodging, or other facilities.
• Airlines are covered by the U.S. Railway Act.
• Compensation offered will be determined by the worker's skills, education, and experience.
• Workers’ Compensation provided.
• Prospective applicants may apply for this job opportunity through the CNMI Department of Labor Job Vacancy Announcement (JVA) website during the recruitment period, or in person at the Star Marianas Air Main Office located at Hangar 1, West Tinian Airport, between 9:00 AM to 12:00 PM and 1:00 PM to 4:00 PM, Monday through Friday. Applications must be submitted through these methods during the posting period to be considered for employment under this job opportunity.
Job Posting Type:
Renewal
Visa Type:
CW-1
H-1A/H-2A/H-2B Related?:
Not Applicable
Staff Notes (For Official Use Only):
Confirmed 5/19/2026 JMU.
Summary of Duties: Provide customers with assistance in air transportation reservations, ticketing, and related services offered by the company, ensuring compliance with company procedures, Federal Aviation Administration (FAA), U.S. Department of Transportation, and other applicable regulations.
Specific Tasks:
1. Passenger Assistance: Deliver exceptional customer service by assisting passengers with reservations, ticketing, check-in, preparing load manifests, issuing boarding passes, and handling special requests or accommodations.
2. Flight Reservations: Manage flight reservations for passengers, ensuring accurate booking, modification, and cancellation of itineraries. Provide information on flight schedules, fares, and policies.
3. Flight Coordination: Communicate with flight crew, ground, and maintenance staff to relay necessary information to ensure smooth and timely departure and arrival of flights. Notify passengers promptly of schedule or status changes.
4. Baggage Coordination: Ensure that baggage is properly tagged and documented; coordinate with ground personnel for loading and retrieval. Handle passenger inquiries or complaints related to lost or damaged baggage professionally.
5. Cargo Coordination: Oversee and coordinate the documentation, labeling, and timely processing of cargo shipments. Work with ground personnel and cargo handlers to ensure compliance with safety regulations and proper handling of shipments.
6. Problem Resolution: Act as the primary point of contact for resolving customer inquiries, complaints, and issues using company policies to achieve customer satisfaction.
7. Safety Compliance: Maintain a working knowledge of safety and security regulations applicable to customer service operations and ensure compliance at all times.
8. Communication: Communicate effectively with passengers, colleagues, and other airline personnel via phone, email, and in-person interactions to keep all parties informed of relevant information such as flight delays, changes, and other updates.
9. Sales and Promotions: Advise customers of additional services and special promotions, maximizing revenue opportunities for the airline.
10. Financial Transactions: Accurately process sales, collect payments, or arrange for billing as applicable; ensure all transactions comply with company policies.
11. Documentation and Reporting: Maintain accurate records of passenger interactions, flight data (flight following), and operational activities. Generate reports as needed for management review and analysis.
12. Continuous Improvement: Identify areas for improvement in customer service processes and offer suggestions for enhancing the passenger experience and streamlining operations.
13. Team Support: Collaborate with other Customer Service Specialists and airline staff to ensure a cohesive and efficient operation; provide support and assistance to colleagues as needed.
